Evaluation Of Healthcare Worker Knowledge Enhancement Regarding Comprehensive Service Delivery Through Interprofessional Focus Group Discussion Method At Pertamina Hospital Tarakan

Abstract

Comprehensive healthcare service delivery represents a holistic approach integrating medical, psychological, social, and spiritual patient care dimensions. This qualitative descriptive study evaluated interprofessional Focus Group Discussion (FGD) effectiveness in enhancing healthcare worker (HCW) knowledge about comprehensive service delivery at Pertamina Hospital Tarakan. Seven healthcare workers participated in in-depth interviews and interprofessional FGD sessions during May 2025. Data analysis employed qualitative thematic analysis with triangulation methods. Findings revealed HCWs possessed good comprehensive service delivery understanding, conceptualizing it as patient-centered care incorporating biological, psychological, social, and spiritual dimensions. Primary implementation barriers included communication challenges, interprofessional coordination gaps, and cultural patient differences. Interprofessional FGD sessions demonstrated significant effectiveness in improving understanding, enhancing communication, and facilitating cross-professional collaborative problem-solving. Weekly Tuesday FGD forums served as effective service evaluation and solution development platforms. Conclusions indicate interprofessional FGD methodology proves effective for enhancing HCW comprehensive service delivery knowledge. Sustained communication training, optimized FGD implementation with clear themes and complete participant attendance, and continuous professional development are essential for strengthening interprofessional collaboration and improving service quality.