EVALUATION OF PATIENT FLOW MANAGEMENT AT PRIMA DENTAL AND ORAL HOSPITAL: CLINICAL DENTAL STUDENTS’ PERCEPTIONS OF THE PATIENT FLOW MANAGEMENT SYSTEM USING THE TECHNOLOGY ACCEPTANCE MODEL (TAM)

Abstract

Prima Dental and Oral Hospital (RSGM Prima), as an educational and service institution, has implemented a digital-based patient flow management system to support the clinical learning process for clinical dental students. However, the success of this system implementation does not rely solely on technical aspects, but also on user acceptance, particularly the clinical dental students as direct users. This study aims to analyze the influence of Perceived Usefulness (PU) and Perceived Ease of Use (PEOU) on Attitude Toward Using (ATU) and Behavioral Intention to Use (BIU) of the patient flow management system based on the perceptions of clinical dental students at Prima Dental and Oral Hospital (RSGM Prima). The method used was a mixed methods approach with both quantitative and qualitative approaches simultaneously. Quantitative data were obtained through the distribution of questionnaires to 77 clinical dental students, while qualitative data were collected through in-depth interviews with 6 purposively selected informants. The quantitative analysis results showed a significant relationship between PU and PEOU with ATU and BIU, each with a significance value of < 0.05. Pearson correlation analysis showed that PU had a strong correlation with ATU (r = 0.658) and BIU (r = 0.627), while PEOU also showed a significant relationship with ATU (r = 0.523) and BIU (r = 0.595). The interview results supported the quantitative findings, where informants stated that the system facilitated the implementation of clinical tasks, increased efficiency, and provided a positive user experience. This study concludes that perceptions of ease of use and usefulness of the system have an important influence on students’ attitudes and intentions to continuously use the patient flow management system.