DZIKRI, M.; NAPITUPULU, Lilis Suryani; NASUTION, Donni. Analysis of Student Satisfaction with Services Using the Service Quality (ServQual) Method. Jurnal Sistem Informasi dan Ilmu Komputer, [S. l.], v. 8, n. 1, p. 330–345, 2024. Disponível em: http://139.162.50.187/index.php/jusikom/article/view/5411. Acesso em: 2 apr. 2026.